Tecton

Help us build the future of enterprise ML

careers-hero@2x

Senior Customer Success Engineer, East Coast

New York, NY, Remote

About Tecton

At Tecton, we are building an enterprise Feature Store that is transforming the way companies solve real-world problems with machine learning at scale. Our founding team created Uber's Michelangelo ML Platform, which has become the blueprint for modern ML platforms in large organizations. We recently received Series B funding from Sequoia Capital and Andreessen Horowitz, have paying enterprise customers, and have growing teams in SF and NYC. The team has years of experience building and operating business-critical machine learning systems at scale at places like Uber, Google, Facebook, Airbnb, Twitter, and Quora.

Tecton's ability to scale and process high volumes of data while being performant and resilient to failures is a key component of the product and central to design decisions. Our team’s data culture is driven by engineers who have worked on major projects such as Google Search and Indexing, Apache Airflow, and Instagram's ML platform.

As a Senior Customer Success Engineer, you will utilize your passion for helping others to ensure that our users and enterprises are successful in their use of Tecton’s products and solutions. We are looking for exceptional support engineers/architects who are experienced in working with customers, are driven to find simple solutions to complex problems and who are excited to stretch themselves as part of a growing team at the intersection of systems, data, and machine learning.

Role & Responsibilities

  • Supports Tecton’s customers with the installation, configuration, design, development and usage of Tecton’s products
  • Research, reproduce, troubleshoot, and solve highly challenging technical issues, ensuring that customer issues are resolved as expediently as possible
  • Document RCA (Root Cause Analysis) reports for P0/Blockers ( issue) and including  mitigation plans to avoid such scenarios in the future, logging these in JIRA tickets
  • Participate in on-call rotation for after-hours, holiday, weekend support coverageCreate code samples, tutorials, and articles for the Tecton Knowledge Base
  • Work with other support engineers to ensure your customer’s tickets are being prioritized and progressed. 
  • Become a subject-matter expert on Tecton and data engineering best practices
  • Be an advocate for our customers’ needs, interfacing with the product management and development teams on their behalf.
  • Contribute to internal technical projects, including software development of support tools, performance benchmarking, and building documentation and training guides
  • Work in a fast-paced and dynamic environment

Preferred Qualifications

  • B.S. or M.S in Computer Science or a related technical field or equivalent practical experience
  • 4+ years of professional software development experience, supporting large enterprise customers in a customer-facing support role
  • Experience with building large scale, distributed data pipelines and data applications
  • Experience with cloud technologies, e.g. AWS, GCP, Kubernetes to build data-intensive infrastructure: ECS, Kinesis, S3, Kafka, Spark, Flink
  • Strong Linux and Networking skills navigation and tools
  • Excellent verbal and written communication skills
  • Lifetime learner, self-motivated with ability to multi-task during high pressure situations
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Interested in trying Tecton? Leave us your information below and we’ll be in touch.​